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HomeBookingsCOVID-19 information

HomeBookingsCOVID-19 information

COVID-19 and other infection information for clients

This page was last updated 13 July 2023

For the health and wellbeing of you and our staff, please note the following important information:

  • Please do not attend the clinic if you are unwell, if you have been recently diagnosed with COVID, or if you need to self-isolate under current guidelines.
  • All people entering the clinic will be asked some screening questions on arrival.
  • If you have any symptoms you will be asked to take a Rapid Antigen Test and may not be allowed in the clinic.
  • The staff may ask you to wear a mask while in the clinic under the current Health Department directions for healthcare facilities.
  • Your support person may be able to stay with you depending on their screening results and the physical space in the clinic.
  • The clinic manager will explain if your support person needs to wait outside at any time.
  • You must follow the directions of clinic staff at all times.

If you are worried you may have COVID-19, visit the COVID-19 Symptom and Antiviral Eligibility Checker. It is an online tool to help you figure out if you need to seek medical help.

If you would like translated COVID-19 resources, please click here.

Other infection prevention information

To help you understand some other serious infection risks please go to the Australian Commission on Safety and Quality in Health Care web site for the Infection prevention and control resources for consumers.


Support services

We know that this is a very stressful time for everyone, and there is a lot of information going around. Here are some counselling and support services that may be helpful:

  • 1800 Respect is a confidential online and telephone counselling, information and referral service available 24 hours a day, 7 days a week. The service is for those experiencing the impacts of sexual assault, domestic and family violence. Victims of sexual assault, domestic and family violence, as well as their family and friends, can call 1800RESPECT or visit their website.
  • Relationships Australia offers services around the country that include counselling, family dispute mediation and a range of family and community support and education programs. You can call them on 1300 364 277 or visit their website.
  • QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships. You can call them on 1800 184 527 or visit their website.
  • Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services. You can call them on 13 11 14 or visit their website.
  • Men’s line is a free telephone and online counselling service for men with emotional health and relationship concerns. Their counsellors specialise in family and relationship issues, including relationship breakdown, separation and divorce, parenting, family violence, suicide prevention and emotional well-being. You can call then on 1300 78 99 78 or visit their website.