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HomeAccessible resourcesClinical Services Teleabortion

Clinical services guide

Abortion by Telehealth

This page is an accessible HTML version of the PDF shown below.

Book Cover of Clinical Services Teleabortion

Clinical Services: Abortion by Telehealth

PDF versions available: Clinical Services: Abortion by Telehealth (ENG, PDF)

Ref code: 1624-MSIAU-231101

This booklet contains information about your abortion by telehealth (medical abortion). Read this information carefully and keep it to look at later on. Ask us if you have any questions after reading it.

Things to know


  • It is important that you understand the process, any risks, and that you are sure about your choice.
  • Risks of medical abortion are described in the medical risks section.
  • We will ask you to give your written consent to the process.
  • It is important that you understand our fees and charges so you can give informed financial consent.
alert icon

If you do not understand anything in this booklet, you have any questions, or if you feel that you’re being pressured or coerced, please let us know.

Interpreter services

We do not currently offer abortion by telehealth services if you need an interpreter to understand this information.

Accessibility statement

An accessible text version of this document is available online at

Make a complaint or provide feedback

If you would like to provide any feedback, you can:

  • talk to the person you are speaking with on the phone
  • write directly to the clinic
  • call our National Contact Centre on 1300 003 707
  • use our feedback form at

If we don’t satisfy your concerns, you may also escalate your complaint to the independent body in your State.

What is an abortion by telehealth?

Abortion by telehealth, or teleabortion, is where you have an appointment with a nurse and a doctor over the phone instead of coming to a clinic.

You are emailed the required forms before your appointment. We will then mail you your medication and any aftercare materials required.

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You must stay within 2 hours drive to 24-hour emergency medical care for the first 3 or 4 days of the process. You need to be able to access a doctor, hospital or one of our clinics until the process is complete.

Do not travel overseas until we have confirmed the abortion is complete.

The abortion by telehealth process

You will usually have two appointments with a doctor

What do I need to do before my first appointment?

  • Read this information booklet and make a note of any questions you might have.
  • Write down the first day of your last menstrual period so that the doctor can estimate how pregnant you are.

What happens during my first doctor’s appointment?

  • The doctor will talk to you by yourself during the first appointment.
  • They will ask you about your decision and whether you are sure.
  • They will ask about your medical history and previous pregnancies.
  • They will explain the treatment, any risks and the process for follow up.
  • You can ask any questions you might have.
  • They will discuss your contraceptive options and sexual health screening.
  • Some contraceptive methods can be started immediately.
  • They will send you an ultrasound referral to have an ultrasound. You can have this done anywhere that is convenient to you.
  • You must not have this ultrasound any earlier than 6 weeks after the first day of your last menstrual period. This will help us determine if the pregnancy is in the uterus (womb), how many weeks pregnant you are and if you can continue with the abortion by telehealth process.

What happens during my second doctor’s appointment?

  • The doctor will discuss the ultrasound scan report and confirm that you are able to proceed with the abortion by telehealth process.
  • They will talk to you about your decision and review the information given in the first appointment.
  • They will review the treatment with you, including any risks.
  • You can ask any questions you might have.
  • You will also complete the consent to treatment form with the doctor.

Consent form

At the end of the second appointment and before we send you the medications, you will be asked to give your consent. We will send you a link to the online consent form before your second doctor’s appointment.

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Do not complete the form before your appointment. The doctor will explain the form and help you complete it.

How do I get my medication?

If the doctor determines it is safe for you to proceed with the treatment, we will send your medication by courier to your postal address. You, or an authorised person, must be present to receive it.

The pack contains:

  • the medications needed for a medical abortion
  • pain relief medication – the doctor will explain how to use these
  • medication to help with nausea
  • Check4® low sensitivity urine pregnancy test
  • information on how to complete your follow-up self assessment including Check4® low sensitivity urine pregnancy test information
  • discharge letter – please take this with you if you need to visit another doctor or hospital.

The medical abortion process

The 2 steps of a medical abortion

Medical abortion happens in 2 steps. You will take 2 different tablets that work together to end the pregnancy.

Step 1 (green box)

The first tablet you will take is an anti-hormone. It will stop the hormone that is needed for a pregnancy to grow.

  • This tablet is swallowed with water.
  • Most people will not feel anything after taking this tablet, and can do their usual activities, however:
    • you may have some light bleeding and mild cramps during this time
    • you may have heavier bleeding, but this is not common.

If you are worried, you can call our free support line on 1300 888 022.

You will begin Step 2 between 36-48 hours after Step 1. You should choose a time when you can be at home resting for at least 6 hours, and when you can have a support person with you.

Step 2 (purple box)

The second tablets you will take are a prostaglandin. This will make your uterus cramp and will make your cervix relax so the pregnancy can pass.

  • There are 4 tablets in Step 2. You can take them at any time within 36–48 hours of taking Step 1.
  • Put all 4 tablets into the pouch of your mouth between your gum and cheek and keep them there. The tablets will go soft but may not completely dissolve; the medicine in the tablet will absorb through your cheek.
  • After 30 minutes, you can swallow what is left in your mouth with some water.
Tablets are absorbed through your cheek illustration

Illustration key:

  1. Tablets are absorbed through your cheek

Between 30 minutes and 24 hours after taking Step 2 (usually within 4-6 hours) you may have the following:

  • cramps in your uterus
  • bleeding from your vagina
  • start to pass the pregnancy.

If you have not started bleeding within 24 hours, or have any concerns, please call our free support line on 1300 888 022.

Public bone location

Illustration key:

  1. Cramps and bleeding.

If you do not want to continue with the medical abortion process at any stage please contact us on 1300 888 022, as there are potential risks to the fetus from the medication.

After your treatment

What to expect during your medical abortion

These are some symptoms you will probably experience during your medical abortion. If you experience any of the uncommon symptoms or are worried about anything you’re feeling, you can call our free support line on 1300 888 022.

abdominal pain icon


You will probably bleed more than your usual menstrual period, bleeding should get lighter after the pregnancy has passed.

  • You may also pass some clots, which can be different sizes.
  • You can expect to have some bleeding for around 2 weeks.
  • You may have some light bleeding until your next period.
Small amount

Small amount (Small stain on maxipad within 1 hour)

Light amount

Light amount (Less than 10cm stain on maxipad within 1 hour)

Average amount

Average amount (Less than 15cm stain on maxipad within 1 hour)

Heavy amount

Heavy amount (Saturated maxipad within 1 hour)

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Call us if you experience very heavy bleeding, such as:

  • soaking through a maxi-pad every 30 minutes for more than 2 hours
  • passing clots larger than a tennis ball size
  • heavy bleeding lasting more than 2 weeks.
abdominal pain icon

Abdominal pain

Pain in your abdomen (lower tummy) is normal and can range from mild to strong. Pain should get better after the pregnancy has passed. Strong cramping does not usually last longer than 24 hours. If you have pain in your abdomen, there are some tips in the pain management section of this book.

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Call us if you have:

  • strong cramping that does not get better with pain medication
  • strong cramping for more than 24 hours
  • concerns about your health.

Other side effects of medication

Step 1 can cause:

  • headache
  • breast tenderness
  • fainting
  • hot flushes
  • itching and rash.

These side effects are not common, but if you do experience them, they are usually mild.

Step 2 can cause:

  • nausea
  • vomiting
  • diarrhoea
  • dizziness
  • fever and chills

These side effects can be common, but they usually don’t last long.

Pain management

If you have pain, you can manage it with these methods.

Uterine massage

Frequent, firm massaging of your lower tummy area will help your uterus (womb) muscles, and can reduce bleeding and cramping. It can also help prevent blood clots.

  • Lie on your back, sit on the toilet or in a comfortable position
  • Feel at the top of your pubic bone, press down firmly and massage in a downwards direction with your hand. You can use your fingertips, knuckles or the heel of your hand.
  • Do this massage hourly for 3 minutes at a time, on the day of your abortion, then 5 times a day, or until your cramping/bleeding has stopped.
  • If you have discomfort during the massage, don’t stop the massage but take pain medication.
Public bone location

Illustration key:

  1. Pubic bone
Heat Therapy icon

Heat therapy

You can put a hot water bottle, wheat bag or heat pack where the pain is.

  • Do not apply heat directly to your skin.
  • Always follow the product instructions.
Pain management icon


You will be provided with pain medication for moderate or strong pain.

Follow the directions on the packaging and do not take more than instructed.

After your medical abortion

abdominal pain icon

Reducing infection risk

To reduce the chances of infection, do not insert anything into your vagina for 1 week.

  • This includes tampons, menstrual cups, fingers, or having vaginal intercourse.
  • If you intend to use the vaginal ring or a diaphragm for contraception, please discuss this with the doctor at your appointment.

Possible signs of infection

These symptoms are not common and could mean you have an infection:

  • Fever
  • Feeling tired, rundown or flu-like symptoms
  • ongoing abdominal (lower tummy) pain
  • Unusual vaginal discharge

If you experience any of these symptoms more than 24 hours after taking Step 2, call us on 1300 888 022.

Pregnancy icon

Pregnancy symptoms

If you had nausea (feeling sick) before your treatment, it will probably get better within 24 hours of completing the treatment.

  • Breast fullness or tenderness can last for 1 to 2 weeks. Do not squeeze or massage your breasts.
  • A home pregnancy test will sometimes remain positive up to 1 month after a medical abortion.

Call us on 1300 888 022 if you are concerned about continuing pregnancy symptoms.

Menstruation icon


You should get your first menstrual period 4 to 8 weeks after your treatment; however some contraceptive methods may change this.

Call us on 1300 888 022 if your period has not come in this time.

Use ALT text to describe the purpose of the image


As soon as you feel well enough, you can do your normal activities and exercise.

abdominal pain icon

Returning to work

You may be able to have a medical abortion without any, or little, interruption to work.

You need to be resting at home for Step 2, until cramping and bleeding have reduced.

  • If you have a physically demanding job, you may want to take some time off.
  • When you feel better you can go back to work.
  • Remember to ask for a medical certificate during your appointment. Your support person can also ask for a medical certificate.

Follow up

Follow up 2-3 weeks after your appointment is essential to make sure the abortion has worked.

  • You will be given a special urine pregnancy test to use at home no earlier than 14 days after you have completed Step 1. You will also complete a self-assessment to ensure that the abortion has been successful and there are no complications. You have been provided with an instruction sheet to help with this.
  • If you need further assessment we may refer you for blood tests or an ultrasound, make an appointment for you at one of our clinics, if convenient, or ask you to see your local health practitioner.

Do not travel overseas until you have confirmed your treatment is complete.

Medical risks

Medical abortion is very safe, but like any medical treatment, has some risks. These risks do not include all complications, but are the most common or serious.

Less than 1 in 100 procedures

Retained pregnancy tissue or clot

Occurring in up to 4 in 100 people

What is it: A small amount of tissue may stay in the uterus, or blood may collect and form a clot. This can cause heavy and/or long lasting bleeding and/or pain.

Action/treatment: May require more tablets or a surgical procedure. There may be additional costs if a surgical procedure is required.

Retained clot or pregnancy illustration

Illustration key:

  1. Retained clot or pregnancy
Less than 1 in 100 procedures

Continuing pregnancy

Occurring in 1 in 100 people

What is it: The pregnancy remains and may continue to grow.

Action/treatment: May need a repeat medical abortion or a surgical procedure. There may be additional costs if a surgical procedure is required.

If you have a continuing pregnancy and decide to keep the pregnancy, the medication may have damaged the fetus.

Continuing Pregnancy Illustration


Continuing pregnancy

Less than 1 in 100 procedures


Occurring in less than 1 in 100 people

What is it: When bacteria enters the body and can cause disease. This is uncommon and serious infection from abortion is rare.

Action/treatment: We will test you for infections and we will give you antibiotics to reduce the risk of infection.

Infection illustration



Less than 1 in 100 procedures


1 to 2 in 100 people needing surgery
1 to 2 in 1,000 people needing a blood transfusion

What is it: Excessive or prolonged bleeding

Action/treatment: You may need further surgery, intravenous fluids or a blood transfusion at a local hospital.

Haemorrhage illustration



For further information on chance of side effects, please see our website for the recent complication rates from our clinics.

Effect on future pregnancies

An uncomplicated medical abortion will not affect your chance of becoming pregnant in the future.

Emotional effects

Everyone has different feelings about their own treatment. There is no right or wrong way to feel after your abortion. If at any time you would like to talk to someone, we provide free counselling services. Simply call us on 1300 003 707 to make a booking.

If the pregnancy was a result of sexual, family or domestic violence, you can also call 1800 Respect. They offer 24/7 information, counselling and support at 1800 737 732 or you can chat online at

Contraception and aftercare

We will give you information about your contraception options.

Contraception options

Within just 2 weeks of your treatment, your body can release an egg; so it’s possible to fall pregnant again before your next period. This is why we strongly suggest starting contraception as soon as possible if you don’t want to become pregnant. Please take the time to look at our contraception brochure. Ask your doctor for fact sheets on any of the contraceptive methods you are interested in.

You can take an online contraception quiz at

Contraception after your medical abortion

In most cases you can start a contraceptive method immediately. If you have chosen an IUD this can be inserted as soon as we have confirmed your abortion is complete. Speak with your GP or local women’s health centre if you are unable to attend one of our clinics.

  • Long-acting reversible contraception (LARC) options (e.g. IUDs, implants, injections) are the most effective at preventing pregnancy.
  • You can start contraception such as the contraceptive pill or vaginal ring the day after Step 2 of treatment and these methods will be effective immediately.

No matter which contraception you using, you should not have vaginal intercourse for 1 week after your treatment.

Hormonal IUD

Hormonal IUD



Copper IUD

Copper IUD



Free aftercare line

Our aftercare phone service connects you to experienced registered nurses.

Call our aftercare nurses on 1300 888 022 if you experience any of the following problems or have any concerns:

  • passing clots larger than a tennis ball size
  • heavy bleeding that lasts longer than 2 weeks
  • soaking a maxi pad every 30 minutes for more than 2 hours
  • fever, chills, strong pain or other side effects which continue more than 24 hours after taking Step 2
  • having strong abdominal pain that doesn’t stop
  • feeling nauseous more than 1 week after your treatment
  • feeling tired or generally unwell
  • having sore breasts for 2 weeks after your treatment
  • not menstruating as usual, 4-8 weeks after your treatment
  • persistent pregnancy symptoms.

Call us IMMEDIATELY if you have possible signs of an infection:

  • fever
  • feeling generally unwell (flu like symptoms)
  • ongoing abdominal pain
  • unusual vaginal discharge.

Our aftercare phone service: 1300 888 022

Check4® is a registered trademark of Quadratech Diagnostics Limited

Care and support before, during and after your procedure

Call us on 1300 003 707 for any questions about your appointment.

For medical concerns call our aftercare line on 1300 888 022.

Your Healthcare Rights

MSI Australia adopts the Australian Charter of Healthcare Rights. The Charter provides a framework of client rights which allows clients, families, carers and services providing health care to work together towards a safe and high quality health system, achieving the best possible outcomes.

The Charter is guided by the following principles:

  • Access
  • Safety
  • Respect
  • Partnership
  • Information
  • Privacy
  • Give feedback

As a client of MSI Australia, you have a right to:

  • be treated in a professional, courteous, and caring manner
  • be respected regardless of your gender, age, sexual orientation, disability, religion, and cultural and linguistic diversity
  • have your concerns, complaints and suggestions taken seriously.

If we don't satisfy your concerns, you may also escalate your complaint to the independent body in your State/Territory.

More information about your healthcare rights and the Australian Charter of Healthcare Rights is available on An accessible version of the Charter is also available.

This page last edited: August 2023
Ref: 1624-MSIAU-230814